[fusion_builder_container hundred_percent="no" hundred_percent_height="no" hundred_percent_height_scroll="no" hundred_percent_height_center_content="yes" equal_height_columns="no" hide_on_mobile="small-visibility,medium-visibility,large-visibility" status="published" border_style="solid" padding_right="0px" padding_bottom="6%" padding_left="0px" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" background_blend_mode="none" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" filter_hue="0" filter_saturation="100" filter_brightness="100" filter_contrast="100" filter_invert="0" filter_sepia="0" filter_opacity="100" filter_blur="0" filter_hue_hover="0" filter_saturation_hover="100" filter_brightness_hover="100" filter_contrast_hover="100" filter_invert_hover="0" filter_sepia_hover="0" filter_opacity_hover="100" filter_blur_hover="0" admin_label="FAQ Content" flex_column_spacing="0px" type="flex"][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" center_content="no" target="_self" hide_on_mobile="small-visibility,medium-visibility,large-visibility" hover_type="none" border_style="solid" border_position="all" box_shadow="no" box_shadow_blur="0" box_shadow_spread="0" background_type="single" gradient_start_position="0" gradient_end_position="100" gradient_type="linear" radial_direction="center center" linear_angle="180" background_position="left top" background_repeat="no-repeat" background_blend_mode="none" animation_type="fade" animation_direction="left" animation_speed="1.0" filter_type="regular" filter_hue="0" filter_saturation="100" filter_brightness="100" filter_contrast="100" filter_invert="0" filter_sepia="0" filter_opacity="100" filter_blur="0" filter_hue_hover="0" filter_saturation_hover="100" filter_brightness_hover="100" filter_contrast_hover="100" filter_invert_hover="0" filter_sepia_hover="0" filter_opacity_hover="100" filter_blur_hover="0" last="true" element_content="" first="true" border_sizes_top="0px" border_sizes_bottom="0px" border_sizes_left="0px" border_sizes_right="0px" min_height="" link=""][fusion_title title_type="text" rotation_effect="bounceIn" display_time="1200" highlight_effect="circle" loop_animation="off" highlight_width="9" highlight_top_margin="0" content_align="left" size="3" style_type="default" animation_direction="left" animation_speed="0.3" hide_on_mobile="small-visibility,medium-visibility,large-visibility" fusion_font_variant_title_font="700" margin_bottom="30px" margin_bottom_mobile="30px" margin_bottom_small="30px"] Frequently Asked Questions [/fusion_title][fusion_text rule_style="default" animation_direction="left" animation_speed="0.3" hide_on_mobile="small-visibility,medium-visibility,large-visibility"] Clients frequently asked questions include sample, payments, minimum order quantity, delivery time, loading and packing, etc. Support Service Email: sales@orionstoneandtile.com [/fusion_text][fusion_separator style_type="default" alignment="center" hide_on_mobile="small-visibility,medium-visibility,large-visibility" top_margin="30px" /][fusion_accordion border_size="1" hide_on_mobile="small-visibility,medium-visibility,large-visibility" title_font_size="1em" icon_size="20" hover_color="var(--awb-color3)"][fusion_toggle title="Where is your company?" open="no"]Kings Quartz is brand of Xiamen Orion Stone & Tile Co., Ltd located in Xiamen, China. Our factory is located in Nan'an Quanzhou City, Fujian, China. It's our honor if you have time visiting us.[/fusion_toggle][fusion_toggle title="What are your main advantages?" open="no"] a. 14 years' experience in stone industry, clients in 20 countries b. Own factories make stable supply and competitive prices. c. Fine quality checking, well-trained and experienced team. [/fusion_toggle][fusion_toggle title="What is your payment policy?" open="no"] Most of our buyers will wire transfer (T/T) 30% of total amount for deposit, and balance by T/T after products finishing. People may pay by irrevocable L/C at sight if they are not sure of our credibility. [/fusion_toggle][fusion_toggle title="What is your minimum order?" open="no"] One full 20 container. A buyer can mix products such as countertops, vanity tops, tiles, fireplace mantels and other stone products in one container. [/fusion_toggle][fusion_toggle title="How to order products from your company?" open="no"] Order Procedure *Selection of products and specify the dimensions. *Estimation and quotation on products, shipping and insurance cost. *Confirmation about the order information (quantity, price, delivery time, payment terms etc.). *Down payment to be sent or L/C to be set up. Fax bank statement as confirmation. *Production by our factory. Inspection of the finished products. *Packing, transport, make shipment to your nearest port or your final address. [/fusion_toggle][fusion_toggle title="Do you accept retail orders? What is the minimum quantity you require? " open="no"] Yes, we do accept retail orders. We do both wholesaling and retailing. Normally, our MOQ is one 20' full container, with mixed products such as tiles, slabs, cut-to-size, etc. Meanwhile we also handle LCL container (less than a container load). [/fusion_toggle][fusion_toggle title="Do you make customized designs? " open="no"] Yes. We do products as per client requirement, just give us the diagrams and designs. [/fusion_toggle][fusion_toggle title="Can you send us samples before ordering?" open="no"] Yes, just specify your requirement. We usually supply 100*100*10mm. Normally our stone samples are all free of charge. But we will send the samples based on freight collect except for our long-term partners. Therefore, sometimes you're requested to provide a courier service account number. [/fusion_toggle][fusion_toggle title="Can you offer us any information of shipping cost or ship your products to us?" open="no"] Yes, please let us know your port and contacting details. [/fusion_toggle][fusion_toggle title="How could I get to know how much stone I could load per 20' container?" open="no"] At Xiamen port in China, the maximum gross weight for one 20' container is 27 tons. But how much stone you could load per 20' container depends on the weight limit on the roads or railway of your country. The density of marble is around 2600KGS per cubic meter, and granite is around 2700KGS per cubic meter except for black granite with a density of 3000KGS per cubic meter. Please note that there should be at least 1000KGS held for the weight of the wooden crates. For USA the quantity per 20' container load is as follows: 3/8" thickness: 6459 sq.ft. 3/4" thickness: 3229 sq.ft. 1 1/4" thickness: 2153 sq.ft. 1 1/2" thickness: 1615 sq.ft. 2" thickness: 1292 sq.ft. For most of the European countries and Middle East, the quantity per 20' container load is as follows: 1cm: 935 M2 1.2cm: 772 M2 1.5cm: 617 M2 2cm: 463 M2 2.5cm: 370 M2 3cm: 309 M2 4cm: 231 M2 5cm: 185 M2 [/fusion_toggle][fusion_toggle title="How do you guarantee the quality of my order?" open="no"] 1) As the professional stone manufacturer, we have a well-trained and experienced team. 2) Before packaging, it is a must procedure to inspect the quality. 3) We always welcome yourself to come to our factory to inspect your own order. [/fusion_toggle][fusion_toggle title="Are you sure the packages are strong enough for long distance transportation? If damages happen during transportation, what can you do? " open="no"] Yes, we use strong wooden crates for outside packing. Inside, we use foam sheets. If the damage occurred due to the fault of packing, our company will take the responsibility. 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